According to the article from Chris Murphy, director of cloud content at Oracle, hosted on forbes.com, the three predictions from Oracle CEO Mark Hurd about the use of Artificial Intelligence are explained. According to this report, artificial intelligence will change the global economy and tech industry so fast in the coming years that 60% of the IT jobs that we’ll have in 2025 haven’t even been invented yet, Oracle CEO Mark Hurd predicted during his keynote session at Oracle OpenWorld 2018.
The three predictions are:
- By 2025, all cloud applications will include AI. AI is most valuable when it’s embedded into an application, and therefore into the work people do every day: helping a finance person know which accounts payable need the most attention, helping a recruiter know which job candidates to assess more closely, helping a supply chain manager know which shipments are in trouble without having to manually run a report.
- About 85% of companies’ interactions with their customers will be automated. “You won’t have to deal with the, ‘Who are you again? What’s your number again? Where you from? What’s your problem?’” Hurd said. “All of that will get automated as we move forward.”Instead of having to do that that kind of low-level support work, employees can spend their time solving the most difficult customer problems and thinking about better ways to serve customers, he said. and
- Roughly 60% of the IT jobs that will exist in 2025 haven’t been invented yet. Hurd’s key prediction here for IT pros: “This is not going to be less people in IT. I frankly believe there will actually be more people in IT, but more people in IT working on a different set of tasks.”
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